How often should I service my boiler?
It is recommended to have your boiler checked annually and this is a legal requirement for rented accommodation.
How often should I service my fire?
It is recommended to have all gas appliances checked annually.
How long should my boiler last?
Generally boilers are expected to last 10-15 years.
Do I need to do anything before an engineer visit?
Switch off boilers and fires before the engineer arrives so that they are cool enough to work on. Provide adequate access to the relevant work area and the controls in the airing cupboard.
What does a service include?
A service is an inspection and a clean where required. Gas checks will ensure safe operation and you will be provided with advice on current regulations. Radiator checks and bleeding is available upon request.
What if a fault is found during the service?
If the service reveals a fault you can be provided with a quotation for repair. If the fault is minor we will fix it free of charge where applicable.
Will there be any mess?
We use dust sheets on every visit and leave no mess at all.
Can I source my own parts?
To ensure the safety and reliability of our work, parts are sourced from trusted suppliers. We do not work with parts sourced by the customer unless the circumstances are exceptional and have been agreed in advance.
Will a service fix the problems with my boiler?
A problematic boiler often has a broken or worn part. Parts are not replaced during a standard service and therefore an existing fault will not be remedied. Advise of the fault when booking a service and where applicable we will replace the part during your service and only charge for the part itself.
Will I need to wait in all day for my visit?
We provide an estimated time of arrival in advance of the appointment and call when on our way.
How can I save money on my gas bill?
There are many ways we can help homes be more efficient including fitting thermostatic radiator valves, energy efficient boilers, room thermostats and much more. Every house is different and we will make specific recommendations upon request, you can also visit www.sedbuk.co.uk or www.energysavingtrust.org.uk for more information.
Repairs, maintenance and installation of central heating systems